1) Can I make a purchase larger than my available credits? 

 A: Yes.  At check out you will apply any and all credits, and then use a credit card to pay for the remaining balance.  

2) How long do orders take to ship? 

 A: Most orders will ship in 2-3 business days.  Orders ship from Zip Code 19129 and will vary in transit time to the final destination. 

3) How can I find the tracking information for the order that I placed? 

 A: The portal sends an automated email with tracking info when an order (or a partial order) ships; look for an email from noreply@mybrightsites.com (brightsites is the web-hosting platform) containing tracking information. Alternatively, you can log in to the site, access your Account Dashboard, and view your Order History to find tracking info.

4) I would like to cancel the order that I placed. How can I do that? 

A: The webstore does not currently offer any self-service options to cancel your order. However, you can reach out to Web Help (webhelp@getdas.com) to request an order cancellation. If the order has already shipped it cannot be cancelled.  Please be prepared to provide your Order Number and date of order.  Please also allow 7-10 days for the refund to be fully processed.   

5) Can I return or request an exchange? 

A: We are happy to facilitate a return or exchange of any item ordered. Please reach out to Web Help (webhelp@getdas.com) and we will help process a return/exchange for you. You will be responsible for the shipping cost back to DAS but not the shipping of the new item to you. 

6) How do I return to the site in the future?

A: You can visit the site by going to www.everproswag.com

7) Who is the fulfillment vendor for the EverPro Swag Shop?

A: EverPro is currently using DAS as the fulfillment vendor. You may contact them for help at webhelp@getdas.com